Troubleshooting payonline

The EPFL payonline procedure works the following way :

  1. Enter your personal data on the registration web page and submit the form
  2. You get to which confirms that your data has been registered; click Continue to
  3. pop PostFinance's window : choose the credit card, then give the card's parameters
    (if your browser blocks the popups, you'll get a message which asks if you want to "Pay" or "Cancel")
  4. PostFinance validates the transaction and returns a result code to :

In case of payment troubles, contact the following, according to the failure point :

Please provide transaction details (number, date, etc.), browser and operating system, a description of the problem and the error messages. A screen copy might be useful : an image is better than 1000 words.


contact :